Privacy Policy
At Samantha's Learn to Swim, we take your privacy seriously. We collect personal information such as your name, address, and phone number solely for the purpose of providing you with our services.
Your home address may be used to provide to you with a sales receipt, or to mail out promotional or seasonally letters, where as, your email will be used for the purpose of providing you with publications, promotions, updates and invitations to upcoming Samantha's Learn to Swim events that may be of interest to you.
We may also collect non-personal information about Users whenever they interact with our website. Non-personal information may include the browser name, the type of computer and technical information about Users means of connection to our website, such as operating system and the internet service providers utilized and other similar information. This information may be used to help us analyze site traffic and improve our services.
We do not share your information with any third parties unless required by law. We use industry-standard security measures to protect your data unauthorized access. By using our services, you agree to our privacy.
If you have any questions or concerns, please contact us.
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Parents Waiting Area: Please stay to watch your child’s lesson, and you are invited to stay under the gazebo. Pool safety rules will also be explained on the first day of classes.
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Inclement Weather: The event of thunder, lightning, extreme heavy rain or results in classes being cancelled, and a staff will notify you. A minimum of 15 minutes with no inclement weather activity must pass before classes can resume safely. Classes will resume as scheduled once it is safe to do so. A class is considered complete at 50% complete (15 minutes of a 30 minute class). Classes that staff cancel or are less than 50% completed due to weather will be made up. Only one weather make up class is available each session. The weather make up day is only for making up classes cancelled by us due to inclement weather.
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Missed Classes: There will be no refund or rescheduling if a student is sick. If notified at two weeks in advance, a refund or rescheduling will be accommodated, provided that time slots permit. Lessons can only be transferred between siblings who are also enrolled in lessons. Lessons cannot be transferred or traded otherwise.
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Cancellation: If you need to cancel your session please notify Samantha (in email) as soon as possible. If you cancel before 2 weeks prior to your start day you will receive a full refund. If you cancel within 2 weeks of your scheduled start date you will receive a 50% refund. If you cancel once the session has started there are no refunds.